Grievance Redressal Mechanism
INVSTORY BUSINESS SERVICES PRIVATE LIMITED
At INVSTORY BUSINESS SERVICES PRIVATE LIMITED, we are committed to fair practices, transparency, and customer satisfaction. If you have any grievance, concern, or feedback regarding our services, you may follow the process outlined below.
Step 1: Direct Communication with INVSTORY
If you are not satisfied with any of our services, we request you to first contact INVSTORY BUSINESS SERVICES PRIVATE LIMITED directly. Our team will make every effort to understand your concern and resolve it efficiently.
Email: grievance@invstory.com
Contact Number: +91 98765 43210 All complaints received by INVSTORY BUSINESS SERVICES PRIVATE LIMITED are reviewed carefully, and we aim to resolve them on a best-effort basis within 7 business working days. After reviewing the issue, we will share a detailed response with you.Designated Grievance Officers
You may reach out to the following officials of INVSTORY BUSINESS SERVICES PRIVATE LIMITED for grievance-related matters:Customer Care / Head of Customer Care
Name: Mr. Pijush Kanti Rana
Contact Number: +91 9332390023Email: support@invstory.com
Working Hours: Monday to Friday, 11:00 AM – 5:00 PM
Compliance Officer
Name: Mr. Debaditya Chatterjee
Contact Number: +91 9332390023Email: debaditya.chatterjee@invstory.com
Working Hours: Monday to Friday, 11:00 AM – 5:00 PM
Principal Officer
Name: Mr. Pijush Kanti Rana
Contact Number: +91 9332390023Email: pijush.rana@invstory.com
Working Hours: Monday to Friday, 11:00 AM – 5:00 PM
Step 2: Escalation
If your complaint is not resolved within one month by INVSTORY BUSINESS SERVICES PRIVATE LIMITED, you may escalate the matter to ODR Portal: www.smartodr.inThese portals can be used if you are not satisfied with the response or resolution provided by INVSTORY BUSINESS SERVICES PRIVATE LIMITED.