Invstory is committed to providing a fair, transparent, and responsive grievance redressal mechanism to address user concerns efficiently.

Scope of Grievances

Users may raise grievances related to:

• Course access or login issues

• Payment or transaction errors

• Technical difficulties

• Content delivery concerns

• Service-related complaints

Grievance Submission

Grievances may be submitted via:

📧 Email: support@invstory.com
📌 Subject line: Grievance – [Brief Description]

Users should include:

• Registered email ID

• Course name

• Transaction ID (if applicable)

• Detailed description of the issue

Resolution Timeline

• Acknowledgement within 48 hours

• Investigation and response within 7 business days

• Complex issues may take additional time, with updates provided

Escalation

If a grievance is not resolved satisfactorily, it may be escalated internally to senior management for further review.

Invstory aims to resolve all grievances amicably and ensure a positive learning experience for all users.